Book Your Appointment with Clarity Health Care
Submit a Request and We’ll Contact You to Schedule Your Appointment
Our psychologists are taking new clients now. At Clarity Health Care, we aim to make accessing mental health support as seamless as possible. While we don’t offer direct online booking, you can easily submit a request, and our team will call you back within 48 business hours to organise a triage call and schedule your appointment. Let’s take the first step together towards improving your wellbeing.
How to Request an Appointment
It’s simple to get started. Just fill out our online request form, and one of our friendly team members will call you back to discuss your needs, answer any questions, and help you schedule a session with the right therapist. We have psychologists taking new clients at all locations now.
- Step 1: Complete the online request form with your contact details and preferred times for a call back.
- Step 2: Our team will contact you within 48 business hours to discuss your needs and organise a triage call.
- Step 3: We’ll work with you to find a suitable time for your first appointment and match you with the most appropriate therapist based on your preferences and concerns.
Prefer to Speak with Us Directly?
If you’d rather not fill out a form, you can call us directly to request an appointment. Our reception team will guide you through the process, answer any questions, and help you get started.
Hobart and Melbourne Clinic: (03) 9448 8028
Our phone lines are open from 9am to 5pm, Monday to Friday. We’re here to assist you and make the process as easy as possible.
Your Triage Call and First Appointment
Once we receive your request, we’ll contact you within 48 business hours to organise a triage call. This brief, confidential conversation helps us understand your needs and match you with the right therapist. During this call, we’ll discuss:
- Your current concerns and goals for therapy.
- The types of services and therapies we offer.
- Any preferences you have for scheduling and therapist selection.
After the triage call, we’ll schedule your first appointment and provide you with all the necessary details.
Flexible Telehealth Appointments Available
We offer telehealth sessions for clients who prefer to receive support from the comfort of their home. If you’re interested in telehealth, please let us know when submitting your request or during your triage call. Our telehealth services provide the same high-quality care as in-person appointments, ensuring flexibility and convenience for all clients.
Not Sure Which Service Is Right for You?
If you’re unsure which service or therapist is the best fit, our team is here to help. We can provide guidance based on your preferences and needs during the triage call, ensuring you receive the most appropriate support. Simply submit a request or give us a call to get started.
Flexible Cancellation* and Rescheduling
We understand that plans can change. If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice to avoid a cancellation fee. Our team can assist you with any changes over the phone.
*Please Note
Cancelling an appointment with between 24-48 hours’ notice will incur a $100 cancellation fee.
Cancelling or rescheduling appointments with less than 24 business hours’ notice (prior to your appointment time) will incur a full consultation fee (no rebate is issued for cancellation fees).
Not attending your appointment without prior notification will also incur a full consultation fee.
The credit card details that clients provide as part of this registration process will be used to settle this cancellation fee. If clients do not wish to provide their credit card details, clients will be contacted by the admin team.
CHC will not schedule upcoming appointments without the payment of outstanding cancellation fees.
If you become unwell and are unable to attend your appointment in the clinic, we can offer you a telehealth appointment.
Please be mindful that cancelling your appointment without sufficient notice will result in a gap in the clinician’s schedule that could have been used for another client.
Clarity will send out an appointment reminder via SMS (3 days prior) and an email (5 days prior).
It’s important to keep in mind that if you need to cancel an appointment, we kindly request a minimum of 48 hours’ notice (2 business days) so we can give another person an opportunity to use this appointment time.
Clarity requires payment on the day or prior to the day of your appointment. We do not liaise directly with third parties, NDIS, TAC or Workcover. If a third party is paying for your appointment, we can provide a payment receipt allowing you to claim with the third party directly.
Frequently Asked Questions
Q: How soon will I hear back after submitting a request?
We aim to contact you within 48 business hours of receiving your request form.
Q: Can I request an appointment for someone else?
Yes, you can submit a request on behalf of a family member or friend. Please include their details and any relevant information in the form.
Do you offer weekend appointments?
We do offer limited weekend availability. Please mention your preference when speaking with our team.
Get in Touch
If you have any questions or need further assistance, please don’t hesitate to contact us directly.
Email: info@clarityhealthcare.com.au
Hobart and Melbourne Clinic: (03) 9448 8028
We look forward to helping you get started on your mental health journey.