Complaints & Feedback

At Clarity Health Care, we are committed to providing safe, respectful, and person-centred mental health care. Your feedback helps us understand what we are doing well and where we can improve.

If you have a concern, complaint, suggestion, or positive experience to share, please use this form to tell us. You can provide as much or as little information as you feel comfortable sharing.

Once your submission is received, our dedicated team will review the information and respond appropriately within a reasonable timeframe. Every submission will be handled confidentially.

Thank you for taking the time to help us strengthen the quality of our service.

Tell us about your complaint

Name(Required)

First Last

Please let us know how you would like us to contact you(Required)

Phone

Do not require a response

Phone

Country Phone Number

Enter Email Confirm Email

Are you submitting this on behalf of a client?(Required)

Yes

If you are submitting this on behalf of someone else, do you have permission to discuss this person's experience?

Yes, I have their consent

No, but I have serious concerns that I believe the clinic should be aware of

What area does your concern or feedback relate to?

Please specify below

How would you like us to respond?

Comments(Required)

Please tell us about your concerns. Include as much detail as possible so we can investigate your complaint thoroughly.

Complaints process

We will acknowledge your complaint within two business days of receiving it.
We will review your concerns thoroughly, objectively, and without bias, in line with the Mental Health Act 2014 and Charter of Human Rights and Responsibilities Act 2006.
We will listen to your experience in a respectful and person-centred way and ensure your views and preferences are appropriately considered.
You will not be disadvantaged or treated differently for making a complaint.
Your complaint will be managed confidentially, and details will only be shared with your consent, or when required by law or necessary to ensure your safety.
We aim to provide a clear response within 30 days. If more time is required due to the complexity or risk level of the matter, we will keep you updated.
We will work toward resolving your complaint in a way that is fair, reasonable, and appropriate to the issues raised.
Your feedback is important and will be used to improve our services, strengthen processes, and help prevent future issues.

Appeals

If you are unhappy with the outcome or how your complaint has been managed, you can request an internal review by our Clinical Director or Chief Executive Officer.