Privacy Policy.
Clarity Health Care Group Pty Ltd (CHC) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
Personal Information
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, gender, age, date of birth, mailing or street address, email addresses, contact telephone numbers, facsimile numbers, health and financial information.
This Personal Information is obtained in many ways including applying for employment, correspondence, by telephone and facsimile, by email, via our website www.clarityhealthcare.com.au, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Your information will be kept in accordance with The Health Records Act and all relevant privacy legislation.
Clarity Health Care utilise Halaxy to store and manage health information including health records and billing data. Halaxy are an Australian company who have 256-bit bank grade security and encryption; meaning consumer records, notes, and payment information are protected to the same level required by Australian banks. Please feel free to request a copy of Clarity’s Privacy and Information Management Policy.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information from you or someone providing your personal information on your behalf. However, in some circumstances we may be provided with information by third parties such as your employer or contracting organisations, referral agencies, a service provider or from a publicly available record. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure
We may disclose personal information for the purposes described in this Privacy Policy to:
payment systems operators (eg merchants receiving card payments);
our employees where the information is directly relevant to their work role
specific third parties authorised by you to receive information held by us
In the event of a medical emergency
third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
our existing or potential agents, business partners or partners including research partners;
professional advisers, for example insurers, workplace relations consultants, external supervision providers ; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to access and use our services;
to operate, protect, improve and optimise our services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to stay in touch and send you marketing, promotional and fundraising messages and other information that may be of interest to you note, we would only use non-health information for marketing, promotional and fundraising purposes
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
to effectively carry on a business or other commercial relationship with you; and to consider your employment application.
Once you have provided us with your personal details we may send you direct marketing communications and information about our programs and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act.
You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
We may also market our services to you generally – including via social media, advertising through our website or through third party websites and other digital or non-digital platforms. We will always do this in accordance with our legal requirements and if we use a third party to do so, we will only do so with our trusted partners.
Security of Personal Information
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Your health records will only be released to a third party with your consent. However, in exceptional circumstance (such as a medical emergency) Clarity may need to share health information. This would involve discussing only the pertinent details of your case. In rare situations, the disclosure of your health information can be authorised by law (subpoena).
Clarity Health Care Group Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser if you choose to do so.
Where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
Links
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us.